In Summer 2018, the HCA Board conducted a brief community survey. Hard copies were delivered to each home in the neighborhood, a link was provided to the Cluster email distribution list, and 8 copies were mailed via USPS to absentee owners for whom we do not have email addresses. A summary of results follows:

The Board would like to first thank everyone for their fantastic levels of participation in our recent resident survey.  We had an outstanding 41% response rate!

While it shouldn’t come as a surprise to many of you, the board was overwhelmed by the general levels of positive feedback and constructive recommendations covering a variety of aspects of resident life in the cluster, some of which were not previously on the radar of the Board.

Some of the top things about the neighborhood identified included:

  • The location within Reston and the DC Metropolitan area,
  • Our access to natural spaces and common grounds,
  • And the sense of community among neighbors.

 On the other side of responses, the top concerns from residents included:

  • Access to parking within safe proximity to their homes at night,
  • The consistency of property maintenance by neighbors,
  • And the quality of service provided by some of our current vendors.

Overall, the responses indicated a 4.7/6 rating for the neighborhood in overall satisfaction.

Some of the top mentioned issues across all questions were parking, landscaping/maintenance, and communication.  With well balanced feedback on both sides of the spectrum (positive AND negative) in these areas, the Board is actively pursuing solutions to these issues and more that serve the interests and concerns of all residents.

We will provide some follow-up communication on next steps on issue specific discussions soon, so keep an eye on your email for upcoming announcements.

Again, the Board greatly appreciates the time each and everyone of you took out of your busy lives to respond and provide your input!  Our neighborhood is a better place when everyone is heard.

-Hillcrest Cluster Association Board of Directors